Diwali Holiday Announcement - November 13 till November 15, 2020.

Dear Customers, WIPL Team would be on Diwali holidays from 13nth November till 15nth November 2020. Our web-based Helpdesk (our ticketing system) would still be staffed for emergency issues like server down, or domain expiration issues. Regular support on Technical, Billing, Sales & Phone Support would not be available. We'll try to ensure ...

Rakhsa Bandhan Holiday Announcement - August 03, 2020

Dear Customers,WIPL Team would be on Raksha Bandhan holiday on August 03, 2020.    During this time our Phone Support, Billing and Sales would not be available.   Our WebBased Help Desk (our ticketing system) would still be staffed for all support tickets, regular support tickets. You can send your support tickets by going to ...

CloudMail Issues on Cluster A - Webmail and Pop is not working

Update at 12.08 PM March 24, 2020a- The migration continues. So far 5100 users have been migrated for the maintenance and the mailstores will be enabled again in approx. 1 hour. We will continue to provide updates as they become avaialble Update - We are currently performing emergency maintenance on the cluster to expedite the migration of the ...

Message from our CEO on the Covid 19 Impact and how WIPL is managing Work from Home

Dear All, With the global outbreak of Covid-19, WIPL is taking precautionary measures and planning ‘Work from Home’ for its employees. By working remotely, our objective is to ensure the well being of our employees and customers and contain the spread of the virus further.To prepare for the same, we look forward to an extended support from ...

Server Migration - Saturn & Mars Servers on February 16, 2020

Dear Clients, We'll be migrating the server Saturn & Mars where your reseller account is hosted to new machines:Why the Migration: We are seeing performance issues on both these servers and hence migrating the sites to upgraded machines.  Servers Impacted: Mars.DNSRACKS | Saturn.DNSRACKSMigration Start Date ...

IMPORTANT - Change in Phone extensions for Sales, Support & Billing

Dear Customers,Our phone line upgradation has been completed, we are glad to inform that now all our departments can be accessed with a single digit extension. Please follow the revised extension numbers hereafter : To speak to our SALES department, please dial 1 instead of 111To speak to our SUPPORT department, please dial 2 instead of ...

IMPORTANT ANNOUNCEMENT - Maintenance & upgradation of Phone lines on 8th February 2020

Dear Customers, Our Telco would be carrying out maintenance on our phone lines and Epabx systems on Saturday 8th Feb between 11 AM till 8 PM GMT 5.30+. Due to this, our phone lines would not be operational and phone support would not be available between 11:00 AM (IST) till 8:00 PM (IST GMT 5.30+), however, our web based ticket system will be ...

Important Announcement: Team WIPL annual outing - 25th January 2020

Dear Customers, WIPL office will remain closed on Saturday, 25th January 2020, as Team WIPL will be away for its Annual Retreat. We have planned this outing in order to rejuvenate the team spirit and to mark the success of the great work the team has done in the past year. This will also help us to renew our resolve to serve you better every ...

Diwali Holiday Announcement November 6 till November 8, 2018

Dear Customers,WIPL Team would be on Diwali holidays during Nov 6th - Nov 8, 2018. Although our helpdesk would be staffed for emergency issues like server down, or domain expiration issues, other departments like the Customer Support, Billing, Sales & Phone support would not be available. We'll try to ensure that you do not have to wait ...

[RESOLVED] Neptune HyperV Server Raid Failure

Server Name: Neptune - HyperV MachineIssue: Server is down due to RAID Failure, our DC Team and support technicians are working over to recover the machine and restore it on a new server.  Current Status: We are copying the backups on a new machineImpact: All the VM's hosted on this machine are down as a result, we are trying to recover the ...